At The Closet World, we are committed to ensuring that your orders reach you in a timely and efficient manner. Please read the details of our shipping policy below to understand how we handle the shipping and delivery of your purchases.
1. Order Processing Time
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All orders are processed within [Insert Processing Time, e.g., 1-3 business days] after receiving payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
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You will receive an email confirmation with your order details once your order has been processed.
2. Shipping Methods & Delivery Time
We offer the following shipping options:
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Standard Shipping: Delivery within [Insert Timeframe, e.g., 5-7 business days].
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Express Shipping: Delivery within [Insert Timeframe, e.g., 2-3 business days], available for an additional charge.
Delivery times may vary depending on your location and external factors like weather, holidays, or courier delays. We aim to deliver your order within the estimated timeframes, but delays are possible and out of our control.
3. Shipping Charges
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Standard Shipping: Shipping charges are calculated based on the weight of your order and your shipping location. Exact costs will be displayed at checkout.
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Free Shipping: We offer free standard shipping on orders over [Insert Amount, e.g., ₹2,000] within India.
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Express Shipping: Charges for express shipping will be calculated at checkout and depend on the size of your order and your location.
4. Shipping Areas
We currently ship to locations within India. If you are located outside of India and wish to place an order, please contact our customer support for assistance.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. Please allow 24-48 hours for the tracking information to update.
If you do not receive your tracking details or have trouble tracking your order, please reach out to us at [Insert Email Address].
6. Undeliverable Packages
If a package is returned to us due to an incorrect shipping address, failed delivery attempts, or refusal to accept the package, we will notify you. In such cases, you may be responsible for additional shipping charges for re-delivery.
7. Delays or Issues
While we do our best to ensure timely delivery, external factors may cause delays beyond our control, such as courier service delays, strikes, or natural disasters. If you experience a significant delay or non-delivery, please contact our support team at [Insert Email Address] or [Insert Phone Number], and we will do our best to resolve the issue.
8. Damaged or Lost Packages
We take great care in packaging your items securely, but if your package arrives damaged, please contact us immediately at [Insert Email Address] with photos of the damaged items and packaging. We will work with the courier service to resolve the issue and ensure your satisfaction.
In the rare event that a package is lost during transit, we will investigate with the courier and take necessary steps to either issue a replacement or a refund.
9. International Shipping
Currently, we only ship within India. For international orders, please contact our customer service team at [Insert Email Address] for possible arrangements and shipping options.
10. Contact Us
For any questions or concerns about your order or our shipping policy, please contact us:
The Closet World
Email: theclosetworld07@gmail.com
Phone: +91 7303367051
Address: B13 13th Floor, Himalaya Tanishq Near City Forest Raj Nagar Extension Ghaziabab Uttar Pradesh - 201017
